MANAGED IT SERVICES.

Managed IT means we take ongoing responsibility for your technology instead of waiting for it to break. Under one agreement, The Technoids monitors, maintains, secures and supports your systems and the people who use them. You get an IT department without having to build one.

ONE POINT OF CONTACT

Support, suppliers, licences and projects all come through one accountable team.

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PROACTIVE BY DEFAULT

Monitoring and maintenance run in the background, so issues are caught early.

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WHAT IS INCLUDED.

Every managed IT agreement is built from the same foundations. We agree the exact scope with you, but these are the things we expect to own.

HELPDESK

Friendly, knowledgeable support for your staff whenever something stops working.

People, Not Scripts

Requests are logged, owned and followed through until they are properly resolved.

MONITORING

We keep watch over servers, networks and devices and act on warning signs early.

Fix It Before It Breaks

Most problems give notice. We set up the alerts and do something about them.

DEVICES & PATCHING

Laptops, desktops, servers and mobiles kept updated, configured and healthy.

Always Up To Date

Security patches and software updates are tested and rolled out on a schedule.

BACKUP & RECOVERY

Your data backed up automatically, checked regularly and ready to restore.

Tested, Not Assumed

A backup only counts if it restores. We test recovery so you know it works.

USERS & LICENCES

Accounts, email, permissions and software licences managed for you.

Day-One Ready

New starters are set up before they arrive. Leavers lose access the day they go.

SECURITY BASELINE

Endpoint protection, multi-factor authentication and safe defaults for every user.

Secure By Default

Core protections are part of managed IT, with deeper security services available.

WHO WE SERVE.

Growing businesses

Organisations of roughly 10 to 250 people that have outgrown the “whoever is good with computers” approach and need IT that keeps pace.

Stretched IT teams

In-house IT staff who need extra hands, cover and specialist skills without adding headcount.

Data-sensitive sectors

Clinics, schools, non-profits, finance and professional firms that must keep client data secure and systems available.

How we take over.

Changing IT provider should not be disruptive. We follow the same four steps with every client, and you know where things stand at each one.

  • Agreed service levels – clear response targets, written into your agreement
  • Every device covered – laptops, desktops, servers and mobiles under one plan
  • A named contact – someone who knows your organisation, not a ticket queue
  • Documented systems – nothing important lives in one person’s head
  • Supplier management – we deal with your internet, software and hardware vendors
  • Regular reporting – what we fixed, what we prevented and what we recommend

1. ASSESS

We review your systems, accounts, risks and suppliers, and agree what good looks like.

2. ONBOARD

We document everything, install our management tools and fix the urgent issues first.

3. MANAGE

Day-to-day support, monitoring, patching and backups become our job.

4. REVIEW

Regular check-ins on what happened, what we changed and what to plan for next.

YOUR IT

IN SAFE HANDS.